Customer Service | Cruiser SUP® Canada

CRUISER SUP® PADDLE BOARD MFG CO
AMERICA'S #1 SOLID/RIGID SUP SOURCE

We are available exclusively by chat and email, so we are able to provide you with the fastest and best service experience.

If you require assistance, please do not hesitate to Live Chat
Monday to Friday 9;30am to 4;30pm, (eastern time zone).

During opening hours, you can click on the blue speech balloon in the right lower corner to start chatting with our Customer Experience Manager.

E-mail is also great, during mornings, evenings, weekends or when we are extremely busy (during peak summer and holiday periods):

Key Email Contact
customerservice@cruisersup.com (Shipping Support)
support@cruisersup.com (Sales Support)
Orders@cruisersup.com
parts@cruisersup.com

If you use Gmail, please check spam folder for our reply,
if don't see reply from us in timely fashion

Step Up To CRUISER SUP®
AMERICA'S #1 SOURCE
For Light Weight & Durable Paddle Boards

THE BRAND STAND UP PADDLERS TRUST
WE BUILD THEM. WE KNOW THEM.

Rigid boards are in our DNA!
Celebrating 28 Years as Rigid/Non-Inflatable Board Industry Leaders!
We have equipped 100,000's of Paddlers & Surfers With Epoxy Boards Since 1994.

If you require assistance, please do not hesitate to Live Chat (9;30am - 4;30pm eastern time).
We’re Here to Help. Before and After Your Purchase.

Chat With A Real, Experienced Person - We Don't Use Bots!
View Thousands Of 5 Star Reviews By Verified Buyers

WE STAND FOR...
Quality. Performance. Value.
Unmatched, Old School Personal Service.

As a paddle board industry leader since 2004 (and boards sports for 27 years), our mission is to earn the trust of valued Cruiser SUP® brand customers, with an unmatched stand up paddle board ownership and paddling experience.

We constantly strive to under promise and over deliver on Quality, Performance, Value and Service. Our goal is ensuring that you get the most out of your valuable recreation time on the water and SUP lifestyle.

The team at Cruiser SUP® combine our passion for paddle board product development, with secure online shopping, easy telephone, live chat or e-mail access, and 27 years of industry leading customer service. We guarantee you receive the right board for your needs, best value and unmatched personal service.

Our well established business has put hundreds of thousand happy customers on the water since 1994. Since 2010, our team of professionals are proud to offer the Cruiser SUP® brand quality, performance and value that best suits our customers needs.

Ask Our Pros which board is best for your needs and budget.
We Build Them. We Know Them.
We're Here to Help. Before and After Your Purchase!

Not Certain Which Board Package is Best for Your Needs or Budget?
Save Time & Make The Best Selection

If you require assistance, please do not hesitate to Live Chat Monday to Friday 9;30am to 4;00pm, (eastern time zone). E-mail is also great, during mornings, evenings, weekends or when we are extremely busy (during peak summer and holiday periods): support@cruisersup.com

If you have G-Mail and don't see a reply in timely fashion, please check your spam, junk or promotions folders for our reply - G-mail filters us recently, while we have been replying to many email

Key Email Contact
support@cruisersup.com (Sales Support)
customerservice@cruisersup.com (Shipping Support)

COVID 19 Service Update From Our President and Founder
Our company and partners are not able to consistently deliver service to our legendary levels during COVID-19, the same as most successful e-commerce companies experience recently. We are doing the best we can, however, we are impacted by staffing related issues and peak season sales volumes. Social distancing and reduced staffing has impacted service related to product availability, Live Chat and email customer service (phone service is suspended while we work from our homes), warehouse shipping times and freight company delivery service. We ask our valued customers to be patient and understanding during these challenging and exceptional times.

Customer Service Exceptions During COVID-19
We are very short staffed and working from our homes during COVID-19. Phone service is suspended and Live Chat is available Monday to Friday, 9;30am to 4pm eastern. We ask your patience with Live Chat and email replies, as we do not use bots and you are being assisted by vastly experienced principals of the company. We will reply to emails and process orders as quickly as possible, however, not to our usual standards. We are not available by telephone at this time. Weekday orders will be processed and you will be emailed within 24 hours. Weekend orders are processed on Mondays.

Product Availability Update:

Stock is extremely limited at this time due to reduced factory output, peak season demand and industry wide shortage of quality paddle boards - especially our Cruiser SUP® premium quality rigid stand up paddle boards. We are not responsible for web site inaccuracies regarding product availability. Product availability dates are are based on estimated ETA into our warehouse by our freight forwarders, however, potential delays by freight forwarders are beyond our control during COVID-19. Additionally, product availability may change after you place your order, due to processing times. Our premium quality paddle boards are a lifetime investment for many customers - well worth the short wait!

Shipping Exceptions During COVID-19:
Most in-stock orders leave our warehouse within 1 to 3 business days.

Shipping and delivery transit time frames will differ depending on shipping method and destination. Our staff are happy to advise of transit time and shipping options.

Please contact us via Live Chat (Monday to Friday 9;30am to 4pm eastern) or email support@cruisersup.com for transit time estimate to your zip code.

We will provide an estimate of shipping time from our warehouse to your zip. This is an estimate based on freight company guidelines and not guaranteed, especially due to transport freight carrier logistical/staffing challenges and peak summer volumes related to Covid-19.

Premium Quality Backed By Two Year Warranty Live Chat With Cruiser SUP® Gurus. We Build Them - We Know Them! SUP Experts For 17 Years. Industry Leading Personal Service For 27 Years. Over 4,400 5 Star Paddle Board Buyer Reviews!

Ask Our Pros which board is best for your needs and budget.
We Use Them. We Know Them.
We're Here to Help. Before and After Your Purchase!

Customer Service Hours:

Live Chat are staffed 10:00AM to 5:30PM (EST), Monday through Friday.

Please e-mail on weekends, holidays and evenings.

We reply to weekend, holiday and evening e-mail inquiries as soon as possible, as all staff check emails on a regular basis during off hours

Cruiser SUP Canada
Kingston, Ontario K7P 2R9